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Vendor Evaluation and Selection

In a small business, the selection of a vendor partner and the ongoing management of that vendor relationship can affect your company’s growth and future performance even more than it affects a larger company. Big companies have the resources to absorb and correct a systems mistake. But your company’s existence could be threatened by making a poor vendor choice.

Major Scale can guide you through the entire process, from vendor identification to RFP creation, response evaluation, decision making, and system migration and transition.

Major Scale’s methodology will to lead you to a fair and objective decision and help you establish required processes and procedures that will allow both you and your vendor to benefit from the partnership. We assist our clients with evaluation, negotiation, implementation and management of any type of IT supplier transaction.

The following is the general approach and methodology Major Scale uses to assist clients, both large and small, with vendor assessments, decisions and implementation:

Framing the Deal
• Develop specific business and technology objectives for the new system
• Define success criteria
• Identify and document all ‘SHOW STOPPERS’
• Develop initial timeline schedule
• Refine and communicate all governance policies, rules, regulations, etc.

Establishing Baselines
• Develop cost models of known expenditures for proposed services
• 2 year history of actual and budgeted expenditures
• Identify one-time, non-repeatable expenses
• Identify any retained costs
• Identify all supplier costs and cost growth projections
• Specify service levels
• Estimate all maintenance and support costs
• Account for all software or other licenses
• Estimate contract or temporary labor costs
• Delineate end-of-term contract options

Vendor Evaluation and Selection
• Develop RFP using business objectives, scope definitions & baseline data
• Identify vendors capable of meeting RPF requirements
• Distribute RFP, solicit bids
• Conduct vendor bid presentations
• Manage vendor due diligence inspections
• Evaluate bids for cost/benefit and cultural/organizational compatibility
• Recommend vendor
• Assist with contract development and negotiation
• Assist with system implementation